Our policy has always been to produce high quality products that stand up to the test of time and use. We stand behind all AstroSystems manufactured products with a minimum one year warranty, lifetime on the Phase 4 Focuser. We have liberal trade-in or trade-up policies on our focusers and charts. If you have a problem with one of our products, please call or write us first. AstroSystems has been at the forefront of astronomical product innovation since its inception in 1987. Many of our product firsts are now industry standards. Our goal is to continually improve the function and value offered amateur astronomers in both goods and service.
If, upon receiving any of our products, you find them inappropriate for your use, we will gladly refund your money or exchange the product within 30 days (must be returned in original condition). Returned items must be in new condition and have all documentation. A restocking fee of 15% will be accessed if returned items require cleaning or repackaging. Items in less than new condition will not be accepted for return. Refunds for returned products will not include shipping or bank fees (if paid by credit card). Secondary mirrors can only be returned if unopened. Spiders, being a custom size will be accessed a 15% restocking fee. TeleKits can only be returned before any construction has begun. Returned kits are subject to a 15% restocking fee. Custom orders are not returnable.
AstroSystems sells many products manufactured by other astronomical firms, these products are covered under the original manufacturers warranty and must be returned to them for warranty repairs or replacement. We stand behind the manufacture, workmanship, and quality of all products manufactured by AstroSystems and will repair or replace any Astrosystems manufactured product within the warranty period. Please contact us before returning any products for repair or replacement. You will need to pay return shipping on repaired or replaced products.